Email Integration

Connect your email account so conversations with your contacts are logged on their timeline automatically.

Connecting Your Email

Navigate to Settings > Email and click Connect Account. Reactima supports Google Workspace (Gmail) and Microsoft 365 (Outlook) via OAuth. Reactima uses the connection to sync and log conversations with your contacts.

Automatic Logging

Once connected, Reactima matches incoming and outgoing emails against known contact email addresses. Matched emails appear on the contact's activity timeline automatically. Emails with unknown addresses are not logged unless you manually add the sender as a contact.

Meetings in your connected calendar that include a known contact are logged on their timeline too. See Activity Logging.

Email Privacy

All logged emails are visible to your team by default. If you need to exclude specific emails from team visibility, you can mark individual threads as private under your email settings.

Troubleshooting

If emails are not appearing on contact timelines, verify that the contact's email address matches exactly. Check Settings > Email > Sync Status to confirm your connection is active. Re-authorize if the OAuth token has expired.